As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I basically want a design where whenever my Android App modifies the backend database on Kinvey, one other pre defined device with a known IP gets a trigger that new data is available and the device should initiate a fetch on the updated database.
This should be possible using Kinvey business logic. I would recommend checking out the business logic reference, and reading up on onPostSave(request, response, modules)