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execution of background task timed out with no reason

My business is depend on Kinvey to save and update information for users. I have be experiencing Non-reasonable task timed out for every Tuesday! The system work fine on other days. But on Tuesday, I have a hard time saving thing to collections. At first I think there is something wrong with my business logic code, but I can't find any errors. and it work fine ONLY EXCEPT TUESDAY! It really effect me and my client. I have been trying to contact Kinvey by email but NOBADY reply me. 

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