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I just sent you a detailed analysis of the results of my investigation into your undelivered push notification. In addition to the analysis, I have asked you to attempt the exact same push again. When you report the findings, please let me know the results and the approximate timestamp including timezone when you sent the push.
Depending upon the results, we will take the next steps at that point.
Thank you for the feedback.
I received your information, and I have already done the necessary tests, I e-mailed the results with some information.
Waiting for next steps.
Please send Pranav (firstname.lastname@example.org) and me (email@example.com) via a private email, the token in the _messaging file for the user who is not receiving his push notifications to the iOS device. If there are multiple iOS tokens, please send all of them.
We will use these to check the status of these devices and their tokens with our push service provider.
We're asking to send them via email to us for privacy reasons.
We look forward to hearing back from you.
NOTE: On May 23, 2017, Joao Leno sent Pranav and I an email with additional information regarding this problem that was not included in this ticket. Please reference that email and information when working this problem.
I have a copy of notifications arriving on both devices.
One interesting thing I noticed on the iphone is that the badge number in the app is the same as the one I sent last time.
Correcting, the username was: supermercasa
The notifications arrived on the IOS device easily, but after deleting a user who sent notifications to all devices, stopped reaching IOS.
I have already registered the IOS, there in my table of users all the _messaging fields are filled.
I believe the problem has nothing to do with Certificates.p12, since I did not make any changes to the certificate, and until yesterday 09/05/2017 I sent and received all the devices.
I've created an endpoint and am sending to a specific user and the message does not arrive in ios.
The result of sending:
Where have these "x's," I put it just for the sake of privacy.Advance that by sending the notification through the menu> Engagement> Push: notifications also only arrive for an...