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resetPassword doesn't show errors but i don't receive the resetPassword Email

Hello Guys,

I hope you're coding well ;) 
In have this problem with resetPassword, In fact there is no error detected in the code but when I enter the email to change the user's password I don't receive the resetPassword email. 

Here you find the code:

///authentication service
function authentication($q, $http, $timeout, $rootScope, $window, $log, $kinvey,$ionicLoading,$window){
....
return{
...
resetPassword: function (data) {
      return $kinvey.User.resetPassword(user.username);
    },
...
}



 I appreciate your help, 


Best Answer

Hello Braiek,


Copying your reply here from our email interaction as follows just to complete the loop:


"Hello,
I verified it, it's working now :)
Thanks,
Regards,

Miled Braiek"



Thanks,

Pranav

Kinvey


Answer

Hello Braiek,


Copying your reply here from our email interaction as follows just to complete the loop:


"Hello,
I verified it, it's working now :)
Thanks,
Regards,

Miled Braiek"



Thanks,

Pranav

Kinvey

Hello Braiek,


I am unable to find an Kinvey server logs that indicate that a password reset request was ever initiated. I am searching the application that you are the owner of called, "App". Is that the app that you're reporting this problem against?


As with the problem regarding email verifications, for privacy reasons, please send an email to billy@kinvey.com and pranav@kinvey.com and provide the following information.

  1. The KID for the environment that is having this password reset problem.
  2. The username, email, and _id from the user's record in the Users collection.
  3. The timestamp (including timezone) when you last tried to reset the password. Please get a close to the timestamp as possible.
  4. Are you still using Kinvey SDK node.js 3.5.0?

We look forward to hearing back from you.

Regards,

Billy Gee

I'm sorry the code is :

 

///authentication service
function authentication($q, $http, $timeout, $rootScope, $window, $log, $kinvey,$ionicLoading,$window){
....
return{
...
resetPassword: function (data) {
      return $kinvey.User.resetPassword(data.username);
    },
...
}

 

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