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App Crashes

 App is crashing on updating Active user data in Xamarin Android. I'm exploring Kinvey now, if suites my need I have to purchase the licence, but I need some confidence. I added the log too. It's just starting point, I didn't do much because of this crash. 

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Hello Sagar, 


The issue is fixed in the latest SDK release which you can download as explained here - https://devcenter.kinvey.com/xamarin/downloads 


I hope this works for you. 


Thanks for your patience and understanding.


Regards,

Anton 

Hello Sagar, 


I wanted to keep you posted with the progress on this task. 


It is fixed and awaiting to be reviewed and included in the next release of the SDK. 


I will update this thread when the fix is released. 


You can also follow the release notes for the SDK here - https://devcenter.kinvey.com/xamarin/downloads


Best regards, 

Anton 

Hello Sagar,


Just a quick follow-up.


We identified a flaw in the SDK and the team is already working to resolve this. I would like to thank you for your cooperation and patience. 


We are expecting a fix to be delivered with the next SDK release, due in a few weeks. 


I will keep you posted on the progress of this task. 


Please let me know should you have further questions or considerations.


Best regards,

Anton

Hello Sagar,


Thank you for the update and the provided code, they were helpful for us to replicate the issue locally. 


We managed to reproduce the issue and me and my colleagues will investigate this further. 


I will keep you posted on the progress of this task. 


Thanks and regards,

Anton 

- I attached my code. It's a very common scenario. I did nothing special hope so.
- I faced error in actual device, version doesn't matter in all device it is crashing.
- I hope below code will give you answers for you other questions.



 

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Hello Sagar, 


I wanted to let you know that I will take a look into the issue. Allow me to ask for a few details around the issue you experienced, given the error message that appeared is too general. 


Can you please share:


- What are the steps to reproduce the issue - login a user, update a user, etc. 

- Do you receive the error in the Android simulator or on actual device, what version?

- Are you updating a custom or system property of the User class (where first_name, for example is a system property as shown here -https://devcenter.kinvey.com/xamarin/guides/users#UserClass) when the issue is produced?

- Do you have an active user at the time before attempting the update? 

- The code you are using which is producing the crash?


This information will help us with continuing the investigation in a more concise and effective manner. Thank you!


Regards, 

Anton 


Sagar,

We apologize for the delay. We will look into this and get back to you asap.

Thanks,
Pranav

 

Any update? It's hard to keep patience as I already have to complete the app , can anybody just give time estimate, so I can wait else I have to look into some other solution.

 

Hello Sagar,


We're looking into this now. Thank you for posting to the Forum. I see that you're using the latest version of Kinvey Xamarin SDK v3.0.16. The local logs are very helpful, thank you for including them. We will get back to you with questions or suggestions as soon as possible.


Regards,


Billy Gee

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