As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
Please note that Kinvey has not yet migrated to using FCM and therefore the Android SDK and server setup are still using GCM for sending and handling push notifications. Therefore, using FCM in your project would cause the Android SDK to not perform as expected when registering devices and handling push notifications. Today we support the Google Cloud Messaging (GCM) service. It is our recommendation that you integrate your app's push notifications using GCM rather than FCM.
Anyway, please try following things and see if it helps:
Push notifications are not sent to Android device.
We have set up Kinvey backend with Firebase Cloud Messaging for push notifications.
Upon login we see onRegister event gets triggered on mobile device and we get user's "_messaging" field populated with token.
Also when sending push test from Kinvey console it gets accepted with 202.
But nevertheless, we do not receive notification on the mobile device.
Could someone advise please.