As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I will discuss your concern regarding HIPAA password requirement internally and get back to you.
Regarding your question about implementing the password security rules, you will have to use your custom page as mentioned on this link.
How can I configure the password security (i.e. strength) rules? In the default hosted by Kinvey pages and/or in our custom pages?
Currently, Kinvey password handling in the relevant default pages has no limitation on the password strength (e.g. 1 letter or even number is accepted).
As far as we understand, this is against HIPPA password requirements.