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Hi Brianna,
Can you please confirm that you have followed each and every step mentioned in this link for converting the keystore key to a p12? Let me know if this helps. Also, this issue was discussed in detail on this thread. Please review this and see if it helps you to move past the issue. I will also discuss this internally and get back to you with more inputs.
Thanks,
Pranav
Kinvey
Brianna Posadas