We are experiencing a major issue with an app that is live. Our game is currently completely offline and our players and clients are complaining. So it would be good to resolve this quickly.



I get the following error:

Esmeralda[6197:60b] WARN: login at kinvey failed: {"error":"AppProblem","description":"There is a problem with this app backend that prevents execution of this operation. Please contact support@kinvey.com for assistance","debug":"The app backend is under lockdown"}



When I log in to the Kinvey backend the app has disappeared and I get this error:



App not found.

We searched low and high and we could not find that app anywhere. Perhaps you have the wrong URL?



Looks like this:

https://www.dropbox.com/s/gj78lqdp2p5a1g6/Screenshot%202013-10-21%2009.51.44.png



I still see the app in the menu:

https://www.dropbox.com/s/o50llcu5ad6mug7/Screenshot%202013-10-21%2009.52.12.png

Hi Rafael,

We have contacted you about the issue and resolved it in the interim.