As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I think it would be very useful, if the default text editor is switched with some more advanced one, oriented to coding.
something like http://ace.c9.io/
http://esprima.org/ ( https://github.com/ariya/esprima )
( the autocomplete demo is a-must-have http://esprima.org/demo/autocomplete.html )