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Cloning environment

I've cloned the Data and Files section from my "dev" to "staging" environments and it looks like the processes are stuck. It still says "copying data (active)" and "copying files (scheduled)" in the bottom of y console. I triggered the promotion almost 24hrs ago so I believe something has gone wrong. Normally it takes

How do I reset it or figure out what's wrong?
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Hmm, looks like there might have been an issue with the background job processing during that time period. Is the problem still persisting (i.e. is the job still "scheduled"?)
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