As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
If this hasn't happened already, Kinvey team will reach out to you over email to help with this.
I would like more information about connecting to SAP via the RFC Interface. I have an HTML5 based application where mobile devices (usually windows tablets) connect to an on-premise server (within the client firewall) and then the server connects to SAP via server-based .NET connectors.
I would like to have an architecture where my server can be in the cloud (not able to connect to clients SAP ECC backend), but rather the windows devices which are already on the corporate network communicate directly to the ECC backend, thus eliminating the need for me to install the server.