UserDiscovery().lookppByUserName() not responding.... : Progress Kinvey

Redirect Notice

As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.

How can we help you today?

Start a new topic

UserDiscovery().lookppByUserName() not responding....

Pankaj Chawla

started a topic over 8 years ago

Hi I am using UserDiscovery().lookupByUserName() and almost 95% of the times the call doesn't respond at all with neither of the KinveyUserListCallback onSuccess() or onFailure() callbacks getting called despite waiting endlessly. Is there a way to figure out what really is happening? Rest all calls to Kinvey using the same Kinvey client go fine. Thanks Pankaj

2 Comments

Damien Bell

said over 8 years ago

Good morning Pankaj, Can you take a look at our troubleshooting guide over here: http://devcenter.kinvey.com/android/guides/troubleshooting and enable http debug logging and get back to us with the results? Thanks,

Pankaj Chawla

said over 8 years ago

Thanks @Damien. I tried the user discovery today and there are no issues anymore. Seems like an intermittent issue. I will keep the debugging enabled and report back if I hit the issue again. Thanks Pankaj