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Can you expand the id field and show they the exact same ?
Yes, I did and they are the same, here they are
Under normal circumstances that should not happen. There are cases where you can make this happen on purpose (business logic), but generally this shouldn't happen.
I will look into this issue for you.
Ok thanks, I am waiting.
Nouran: One of those id's could be a string where the other one is an ID object. Under normal circumstances this should not happen and won't happen given normal usage of our platform. If this should happen again, please let me know.
I've found these two duplicated records with the same "_id", is that possible, "two records have the same id"? if yes, when would this case happen to avoid it!?