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Can we buy a support incident to get this resolved?
This is a test app that I am working on but out production app is also down with regard to pushes.
I am trying to use the test app to resolve the production problem.
Damien Bell
said
almost 8 years ago
Gary,
To my knowledge we do not offer support offerings for individual incidents. Can you please record your screen and upload it to youtube or a file-sharing host to explain what you're seeing as we cannot reproduce that in house.
Thanks,
G
Gary W
said
almost 8 years ago
I got it working. I can still do the pictures if you want.
When you said it worked in house, that was the key. I was using FireFox on my desktop to upload the certificate. When I tried it from Safari on the mac it worked straight away.
So evidently your upload does not work with FireFox.
G
Gary W
said
almost 8 years ago
Well, there is problem.
At one time from Safari I was able to logon adn upload a certificate. But now I can't even logon. It just says loading....
I tried closing Safari and relaunching it, no go. I tried rebooting the mac, no go. I tried loging on from my iPad, no go.
The mac still says loading, so it's been loading for over a half hour.
Damien Bell
said
almost 8 years ago
Answer
Hrm, that's strange, we cannot seem to reproduce that here (and our servers are off-site) can you try clearing your cache?
G
Gary W
said
almost 8 years ago
It depends on when you tried it. I was testing on a mac, an iPad, an Android, and two windows 7 machines. Somehow I don't think it was the cache. In many cases it was the first time visiting Kinvey on those devices.
They all started working again about 2am this morning. Maybe someone rebooted the server?
The net result is that it was down for 12 hours and no one was responding to this thread during that time.
Gary W
Hi,
I export the APN certificate from my mac and try to upload it to this page:
https://console.kinvey.com/environments/xxxxxxxx/engagement/push/settings
But the iPhone icon does not turn green and the Drag Files Here remains.
What is wrong???
This is a production certificate.
Gary
Hrm, that's strange, we cannot seem to reproduce that here (and our servers are off-site) can you try clearing your cache?
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Sorted by Oldest FirstDamien Bell
Gary,
You need to export the certificate to a .p12 file and upload that.
Then hit the save button beneath.
Thanks,
Gary W
Hi,
I tried it a couple times.
I have attached one of the files. This is for a test app.
The submit button always goes away and then it goes back to drag files here. No error is displayed.
Gary W
This is a test app that I am working on but out production app is also down with regard to pushes.
I am trying to use the test app to resolve the production problem.
Damien Bell
Gary,
To my knowledge we do not offer support offerings for individual incidents. Can you please record your screen and upload it to youtube or a file-sharing host to explain what you're seeing as we cannot reproduce that in house.
Thanks,
Gary W
When you said it worked in house, that was the key. I was using FireFox on my desktop to upload the certificate. When I tried it from Safari on the mac it worked straight away.
So evidently your upload does not work with FireFox.
Gary W
At one time from Safari I was able to logon adn upload a certificate. But now I can't even logon. It just says loading....
I tried closing Safari and relaunching it, no go. I tried rebooting the mac, no go. I tried loging on from my iPad, no go.
I am attaching a screen-shot of the mac.
Gary
Gary W
The mac still says loading, so it's been loading for over a half hour.
Damien Bell
Hrm, that's strange, we cannot seem to reproduce that here (and our servers are off-site) can you try clearing your cache?
Gary W
They all started working again about 2am this morning. Maybe someone rebooted the server?
The net result is that it was down for 12 hours and no one was responding to this thread during that time.
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