Internal error when trying to download files : Progress Kinvey

Redirect Notice

As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.

How can we help you today?

Start a new topic

Internal error when trying to download files

Aris Sarris

started a topic about 8 years ago

I am trying to download a file from the web interface ( a user photo) and I get an "Internal error" while everything worked fine about 8 hours ago.

"Internal error - We encountered an internal error. Please try again."

Any ideas?

1 Comment

Damien Bell

said about 8 years ago

Hello Aris,

Sorry I didn't get to this sooner, this was actually an issue with Google Cloud Storage (incident here: https://status.cloud.google.com/incident/storage/16029 ). Kinvey Multi-Tenant servers were affected by this outage which persisted after this outage was marked as resolved by Google. We opened a separate ticket with Google and got this issue resolved about 15 - 20 minutes ago.

Please let me know if this issue reappears or persists for you.

Thanks,