As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I notice that there's no support for RAPID at any account level below that of Business - Advanced -- which is a bit out of my budget. Is it possible to purchase RAPID as a feature separately? Thanks!
Let me have someone from our sales team reach out to you via email. This is unfortunately something I can't help you out with, and this isn't a portal that they typically check up on.