Hello Phil,

The reset button has worked to clear this problem for other environments so this is puzzling. I would like to ask you to try the reset again and see if that clears the problem.

If it still doesn't clear the problem, please click the column icon (the black square next to the + Add Column" link) and this time click the "Hide All" button and go back to explore the collection. You should see no columns at that point. Then go back to the Columns popup and click the "Show All" button. Then go back to the collection and see if you see any or all columns.

If that doesn't fix the problem, then try the reset button again one more time and see if that worked. If it doesn't then we have a different problem that we will need to investigate further.

Also note that the little black square icon next to the "+ Add User" link should look like a little spreadsheet with a heading and three columns, not a black square.

If none of this works, I have another step we can take. Also, Engineering is already looking at this issue so we may know more shortly as well.

Please let me know if you have any questions, otherwise, we look forward to hearing back from you.

Regards,

Billy Gee