A user logged into our app with facebook yet his facebook profile photo doesnt show. I need help fixing this. I tried deleting this profile in the database, reinstalling the app, nothing works.
I'm going to need some more information to be able to help you out with this one-- Is it just this one user that is having the problem, does it work for everyone else? Can you try both a different user on the same device, and his user on a different device?
This will help narrow down if the issue is with the user account, the device, their facebook account, or something else entirely.
t
tomnoh
said
over 6 years ago
The problem is just with this one user. It's the same problem on different devices. The user name is "James Thomas" Our app is on iphone only.
I think I messed something up while going into the googlestorage link of that users image pic in the "userimage" collection.
Could you help...? Thanks!
E
Edward
said
over 6 years ago
Hey,
So there are a couple things that could be causing this, I am going to assume it is related to permissions first. Everything stored in Kinvey has an `_acl` (access control list), which is used to determine who can see what. Files also have a `_public` flag, used to determine if the file should be visible to everybody without even requiring a kinvey account.
I would recommend attempting to find his profile picture in the file api, and removing it. If profile pictures work for everyone else, use that some code to re-upload his profile picture, and let me know if that works!
t
tomnoh
said
over 6 years ago
I'm not sure what this means. Do you think you could help me just reinstall this users profile? Thank you!
tomnoh
A user logged into our app with facebook yet his facebook profile photo doesnt show. I need help fixing this. I tried deleting this profile in the database, reinstalling the app, nothing works.
Thank you!