As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
It's possible, but much of HIPPA compliance depends on your auditor, etc. You'd likely need to be using Business Edition Kinvey, as well, since it would require a secure Data Link into a firewalled server-- most HIPPA compliance docs I've seen frown on cloud.
Matheswari