As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I'm running into the same issue, and also had to resort to implementing a loop until the data is returned. Long term, this is not acceptable, and I hope a fix is found.
Joshua Cleetus
Our in house app testing team is not satisfied with this.
Can you please help me solve this issue.