As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
I wanted to take a quick second to introduce @Damien! He is the newest addition to the Kinvey client services team and he will be jumping in on the forums to help provide all our customers and kinvey developers with tech support expertise.
Welcome to the community, Damien!