As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
There is currently a bug with the console which always displays 0 calls in the analytics page.
Thanks for letting us know, we'll take a look right away.
We are in the process of fixing this as we speak, expect an update soon.
Dawn, we've removed this for the time being and have this prioritized to be fixed by 9/30/15 at this time.