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Push Not Working, Again?

 Hi,

I am seeing this as the result field on the PushMessage callback.

Does this indicate it worked or not?

{"pushedTo":{"kid":"kid_VTagZneFqE"},"rawResults":{}}

 Nothing is sent to my phone.

Gary


Best Answer

Gary,


At present we aren't having any known issues sending / receiving push notifications from our platform at this time. It concerns me that the password you gave me for your push cert (which worked for me) is not the same as the one you gave out above.  Did you regenerate your push certificate?  


Thanks,


Gary,


I was able to upload the new Push Cert without issue to your environment today using Chrome on Windows.  Can you tell me which browser you were using?  


Please note, you may need to re-register your devices before they are able to get push notifications.


Thanks,

I was using Safari on a Mac.

I upload the screen shots showing the results and the about info in response to an earlier post.

So are you saying only Chrome works?

Gary

 

Gary,


For the time being we're doing multi-variant testing on the page to see what browsers / versions are having issues.  We've been unable to reproduce the issue reliably at our office, so we're still working to achieve that end.  We've been working on this internally for some time now.


Sorry for the inconvenience. 

 I don't like chrome already.  It's asking me to login to google to use it.

HI Damien,

Just tried with Chrome.

Got:

 
There was an internal server error when processing your push configuration. Please verify that password is correct and certificate is not expired.


So WHAT am i don't wrong???

Gary

You can hit the skip button and it should let you not login to Chrome, it does that to enable you to import bookmarks / settings (extensions, etc.) across devices (they tie them to your Google account).

Gary,


I can't say for certain what the issue is.  Can you give me as much information about your OS version, screen size, and other environment settings as you can via email?  That should allow me to pass that off to our console team so that they can address it.


Gary, where you said the password on your cert was "a" earlier, the one you sent me had the password of "aaaa" which worked when I uploaded it.  Can you try that?


Thanks,

 Collecting it now.

Our iOS push has been not working since about January when iOS8 came out.

Gary

Answer

Gary,


At present we aren't having any known issues sending / receiving push notifications from our platform at this time. It concerns me that the password you gave me for your push cert (which worked for me) is not the same as the one you gave out above.  Did you regenerate your push certificate?  


Thanks,

Hi,

It seems to all be working now, just as long as I upload the certificates using Chrome on a Windows 7 platform.


Which of course means I have to copy the certificate from the Mac to the Windows machine, and then upload it.

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